Emoticon Reactions

Emoticon Reactions allows users to like - and react to - action notes within a ticket, which will appear in the user's Notification feed.

Items are as follows:

General Settings

• Emoticon Reactions enabled determines whether emoji reactions are available to staff at all.
• Show in Self-Service - if checked, emoji reacts will work on the Self-Service interface as well for clients

Visible To

Select visibility by Access Level or Team

Notifications

Select how the person receiving the emoji reaction will receive their notification

• Message - through the Message Feed in Revelation.
• Activity Feed - through the Activity Feed in Revelation.
• Email - receive an email with the information.